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Returns & Exchanges

At Bridgedale we proudly guarantee every sock we knit against faults in workmanship and materials for the lifetime of the product. If the product is found to be defective before use, or fails during use for one of these reasons we will repair or replace it at our own discretion. Socks damaged through wear and tear, misuse, or neglect are not covered by this guarantee.

If you have purchased a product directly from nz.bridgedale.com and it is unused and in original packaging, you can return it within 15 days of purchase for a replacement or refund. Please note that nz.bridgedale.com doesn't exchange products.

For details regarding Bridgedale's Lifetime Guarantee, visit our Guarantee page.

Note: We can only accept returns for products purchased directly from nz.bridgedale.com.

If you have purchased a Bridgedale product from an authorised dealer, we are more than happy to assist with any questions you might have. However, please direct any return-related inquiries to the dealer from whom you made the purchase.

Submitting a Return

To submit a return, visit our contact page and enter your order information.

Return Shipping

Customers are responsible for return shipping to our facility. Once your return is initiated, we’ll provide a packing slip and detailed shipping instructions.

If your return is due to an error, manufacturing defect or quality issue, we’ll gladly cover the return shipping costs. Please contact our team to request a prepaid shipping label.

After You Ship It Back

  • Once we receive your item, we’ll inspect it for approval - this process can take up to 5 business days.
  • If your return is accepted, you’ll receive an email confirmation.
  • Refunds are returned to your original payment method. Please allow 7-10 business days for the funds to show in your account.

Why a Return Might Be Rejected

While we strive to make the return process as smooth as possible, there are a few reasons your return may not be approved:

  • Outside Return Window: Returns must be initiated within 15 days of the delivery date.
  • Non-Returnable Items: Any product not purchased directly from nz.bridgedale.com are not eligible for return.
  • Used or Damaged Condition: Products must be returned in their original, unused condition with all original packaging intact.
  • Missing Components: If items are missing parts, accessories, or packaging, your return may be denied.

Questions?

We’re here to help. If you have questions about your return or need assistance with submitting your request, please email sales@ampro.co.nz.